If you haven’t heard of Columbus, you most certainly will have enjoyed goods from some of the global brand names they work with. Columbus is an international consultancy, serving customers worldwide they are experts in the food manufacturing, and retail/distribution industries – helping manufacturers, distributors, retailers and food and beverage manufacturers accelerate their business success through Enterprise Resource Planning and digital innovation.
A growing consultancy and software company, delivering globally, Columbus were already a recognised business leader when they first spoke to the Will It Make The Boat Go Faster? team, but they hoped to achieve more for their team, customers and drive.
Columbus came to the Will It Make The Boat Go Faster? team looking to find opportunities to work smarter rather than harder, support their growing company, improve staff retention and to develop the leadership skills across the whole business to enhance their customer service. But, they were also planning on achieving continuous improvement, driving customer satisfaction and enhancing their offerings and customer experience – They wanted to excel and remain top of their game!
Mary Hunter, Managing Director of Columbus, met with the Will It Make The Boat Go Faster team initially to define the company’s crazy goal and help to develop their continuous improvement and team work focus . This would later develop into a leadership programme that supported the team with the tools to work towards their crazy goal.
The specifics of the Will It Make The Boat Go Faster? process is different for each client we work with – but they share a common framework, much of which we used when working with the Columbus team.
Originally setting out to help Columbus define their crazy goal, we progressed to working with them over a longer period of time to support them in applying processes to achieve their crazy goal, through workshops and numerous touch points from January 2015 onwards. Having developed the Columbus team’s performance, based on their chosen crazy goal, we began working through a leadership programme with them.
The approach we agreed with Columbus from the outset was:
Having collectively defined their crazy goal as “every employee and customer staying with Columbus for life” Mary Hunter, Managing Director at Columbus explained her top 3 benefits of working with the Will It Make The Boat Go Faster? Team:
Our work with Columbus continues throughout 2016 and the business goes from strength to strength. We are delighted with the impact that our work together has had, and equally delighted that in June 2016 Columbus were named Microsoft Global ERP Partner of The Year. An outstanding achievement for an outstanding company. It is a business that truly focuses on its employees and customers, placing them at the heart of their strategy, meaning that ‘staying with Columbus for life’ becomes a realistic goal for everyone to reach for.
Mary Hunter, Country Manager, Columbus UK:
Working with the Will It Make The Boat Go Faster? team has bought clarity of focus to the company’s overarching ambition, as well as a focus on performance enhancement with the tools to support actions. The workshops and training are helping to build stronger trusted relationships and empowering everyone to lead more and challenge further the status quo. Having external guidance and input has been immensely valuable to support our team’s development and customer success strategy. I strongly recommend working with Ben, Tom and the team if you want to take your company to the next level.
It was the best money I spent last year, the best decision I made.
I first saw Ben speak a number of years ago; the way he told his story and his singular focus on ‘making the boat go faster’ became a key driver in my organisation. We recently had Ben kick-off a two day session for the senior leaders in my current organisation and it had a similar effect with this new group of people. It set up our meeting well and ensured we remained focused on the challenges ahead throughout all of our discussions.
As a result of working with Will It Make The Boat Go Faster?, we waste less time and effort on things that won’t help us to achieve our goal and more time on the things that will. The principles are simple to adopt and powerful when consistently put into action. The team at WIMTBGF have been both challenging of us and a pleasure to work with.
Will It Make The Boat Go Faster? enabled us to break down the barriers & misconceptions surrounding personal development and delivered everything that we’d hoped for in our endeavour to attaining clarity on our strategy, goals and culture. Tom’s two facilitated workshops were the highlight of our engagement and exceeded all of my expectations. Inspirational.